Skills
UX design
wireframing
prototyping
product flows/ animation
Role
As a user myself, I redesigned Rover’s messaging center with my own frustrations with the app in mind as a design challenge.
Results
My design of the messaging center is more user friendly, with the pet sitter/walker’s needs prioritized.
Through my own experience as a dog walker using the Rover app, I noticed some pain points as a user including:
not seeing owner and dog names in the same space
not understanding the difference between past and archived inboxes
not understanding the difference between the main inbox page and the filing page once you click the upper left icon
not being able to sort all past messages; sorting being only for pending and upcoming
Current Rover Inbox Design (names and pictures have been changed for privacy)
Rover Redesign
all conversations show both dog and owner names
one inbox screen with options to sort
simplified screens with ample breathing room
